Metreek Inc. (“Metreek,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you access or use our platform, available at www.metreek.com, or install our e-commerce plugins. This policy is designed to be compliant with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect different types of information to provide, maintain, and improve our services:

• Personal Information: Information you provide when creating an account, such as name, email, business details, and payment information.
• Transaction Data: When you integrate Metreek with your e-commerce platform, we collect transaction data such as sales records, customer information, product details, and order history for analytics.
• Usage Data: Information on how you interact with our website and platform, such as page views, clicks, and other usage statistics.
• Device Information: Details about the device, browser, and operating system you use to access Metreek.

2. How We Use Your Information

We use the information we collect for purposes, including:

• Providing and Improving Services: To operate, maintain, and improve our platform, generate analytics, and deliver reports and operational insights.
• Communication: To respond to inquiries, provide support, and send administrative information, including policy and term updates.
• Marketing: With your consent, we may send marketing materials and information about our platform, unless you opt out.
• Legal Compliance and Protection: To comply with legal requirements and to protect Metreek and its users.

3. Lawful Basis for Processing Personal Data (GDPR Compliance)

For users located in the European Economic Area (EEA), we process personal data under the following lawful bases:

• Contractual Necessity: To provide the services and fulfill our contractual obligations.
• Legitimate Interests: For purposes such as improving our platform, securing our services, and communicating with you about updates.
• Consent: For specific marketing and analytics activities, where required.
• Legal Obligation: To comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We share data with trusted third-party vendors who help perform essential functions, like hosting, analytics, and customer support.
• Legal Requirements: We may disclose information in response to lawful requests, such as subpoenas or court orders, or to protect our rights.

5. Your Rights Under GDPR and CCPA

Depending on your location and applicable law, you may have the following rights:

• Access and Portability: You have the right to request access to your data and receive it in a structured, machine-readable format.
• Correction: You may update or correct your information at any time.
• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
• Restriction and Objection: You may restrict or object to certain processing of your data, including opt-out rights under CCPA for the sale of data.
• Data Processing Consent Withdrawal: If we rely on your consent, you may withdraw it at any time.

To exercise your rights, please contact us at [Insert Contact Email].

CCPA-Specific Rights

If you are a California resident, you have additional rights under the CCPA, including:

• Right to Know: The right to request the specific pieces and categories of personal information we have collected about you.
• Right to Opt-Out of Sale: Metreek does not sell your data, but if this practice changes, we will notify you and provide an opt-out mechanism.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

6. Data Security

We employ appropriate technical and organizational measures to safeguard your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our services are intended for individuals over 18. We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). If we discover we have collected such data, we will delete it promptly.

9. International Data Transfers

For users located outside the United States, your information may be transferred to, and processed in, the United States or other countries. We take appropriate measures to protect your data in accordance with GDPR standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.

11. Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:

Email: Max@metreek.com